Website support services
Website technical support is a minimal set of work that ensures uninterrupted availability of the website 24/7, eliminates vulnerabilities, protects against hacks and bot attacks.
We will solve issues with hosting, data backup, correct layout errors, download speed, adaptation for mobile, fill the site, make an audit, introduce new functionality, improve the usability of the site, help with administration, advise and solve any other technical issues.
Common Support Tasks
Comprehensive website maintenance
24/7 Monitoring, administration
24/7 monitoring of availability and security. Administration, programming, HTML layout, and design. The most common type of collaboration that replaces a programmer, content manager, and designer on the staff. Do you have ideas for improving the site? We will implement them! We will also install additional protection against annoying bad bots that worsen behavioral factors.
Technical support and promotion
Prompt implementation of SEO edits
These services go side by side. For a good result in SEO, it is equally important for a programmer to quickly and efficiently implement improvements. We offer extended options for cooperation in the direction of technical support and SEO. They include writing and placement of optimized texts, control of indexing and elimination of errors, work with meta tags – everything that is necessary for the minimum support of the site in its positions, and with the ability even to improve them.
Site improvements and bug fixes
We will correct all the mistakes according to the technical requirements and implement your ideas.
The site requires constant upgrades to improve user experience, remain competitive, maintain relevance to search engines, and fix bugs.
Moving to another hosting
We will select a suitable one and make the move
Depending on the size of the site, the number of tasks, it is important to choose the right hosting, make sure that the servers are in the right region, it is possible to connect a dedicated IP and SSL, so that the host takes care of security and quickly solves all tasks, etc. Something might break after the move, like submitting forms. We will make everything go smoothly!
Switching to HTTPS
We will select an SSL certificate, install, and move according to your requirements and hosting capabilities.
We will choose the appropriate SSL certificate. Its presence is already mandatory for every site. It is not only security but also a ranking factor in search. Making redirects alone is not enough. You need to bring the internal code to the appropriate form. At the same time, we will move to HTTP2 and update the PHP versions.
Store support and administration
Constant technical audits and edits on the site
Online stores need constant technical optimization; any import of goods can lead to many errors in the form of duplicate pages, generation of unnecessary, broken links, drop-in loading speed, etc. All this leads to a deterioration in positions. Creating content, updating products, answering reviews and questions, improving user experience will also not be overlooked.
Testing
We will conduct testing after creating or redesigning the site before you open a site to search engines.
You need to test it, close unwanted pages from robots, and eliminate other errors. For example, before updating the site design on the main domain, it is important to correlate the old URLs with the new ones. In addition to technical errors, we will test all forms, site load, cross-browser compatibility, adaptability, loading speed, SEO compliance, etc.
Comprehensive website audit
Technical, commercial, SEO, and usability audits.
We will do a complete checkup of your site for all errors and flaws from the technical perspective, for ease of use, will compare with competitors, make an SEO analysis on commercial factors. Based on this, we will make detailed technical assignments for improvements and bug fixes. We can fix everything ourselves or delegate it to your specialists.
Commercial audit
Research on causes of low sales on the website and commercial factors for SEO.
We will analyze the niche, competitors, and target audience and make a list of the necessary implementations on the site. Will check the use of commercial components on the site, which also affects the search results’ positions.
Technical audit
We will check the availability of the site for search robots and the presence of errors.
Just by eliminating technical errors, the site can improve its position, in some cases even get to the TOP. Indexing is the very foundation of SEO. Suppose it is difficult for a robot to understand what is on your site, or it constantly walks through unnecessary pages instead of useful ones. In that case, the rest of the work on website promotion will be minimized.
Usability audit
We will check how user-friendly the site is
Analyze Metrics and Analytics indicators, compare with competitors, offer solutions to problems, and help fix everything.
Site support rates
Payment is made at the beginning of the month, and over the limit payment, based on hours worked – at the end of the month.
Basic from $140 | Optimal from $380 | Advanced from $760 | Maximum from $1270 | |
Available hours based on the tariff Clarify an estimated number of hours to adjust the price of the tariff | 5-10 | 11-30 | 31-60 | from 61 |
Specialist – hourly rate | $25 /hour | $22 /hour | $19 /hour | $16 /hour |
Specialist – over-limit hourly rate | $25 /hour | $25 /hour | $25 /hour | $25 /hour |
Guaranteed period for unused hours Transfer of unused hours | non-transferrable | 1 month | 3 months | 6 months |
Reaction time When the manager sets your task and starts working on it | 24 hours | 2 hours | 30 mins | 15 mins |
Efficiency monitoring The whole complex, including protection, storage of access, tracking payments for domain, hosting, SSL | ||||
Content work Writing articles, editing photos, drawing banners | separate payment | separate payment | ||
Protection against bad bots In addition to installing scripts, we manually select suspicious IPs and test incoming traffic. | separate payment | separate payment | ||
Posting finished articles | ||||
Catalog update Adding or editing products | separate payment | separate payment | ||
Personal manager | ||||
Monthly reporting | ||||
Cost of one-time services
In addition to service for a subscription fee, we provide one-time services.
Website monitoring 24/7
Prompt notification of the ineffectiveness of your site
from $10 per month
from $10 per month
Antivirus
Daily check of the site and server for viruses and vulnerabilities
from $10 per month
from $10 per month
Backup
Regular backups to a separate server
from $10 per month
from $10 per month
Testing
One-time and regular testing of site functionality
from $65
from $65
Site usability audit
Identify website usability errors and make recommendations for improvement
from $130
from $130
Technical audit
Identify problems with a slow loading website and other errors
from $190
from $190
Version control (GIT)
Version control system implementation
from $40
from $40
Moving a site to another hosting
Turnkey website transfer
from $90
from $90
Switching to HTTPS
Purchase of SSL certificate, installation, technical setup of the site, SEO improvements
from $190
from $190
Bot filter installation
Deny access to the site for bad bots and those who spoil behavioral factors
from $190
from $190
Filling in product cards
Post photos, description, characteristics, fill in the meta from the specified sources
from $1,9 per piece
from $1,9 per piece
Writing, formatting and posting an article
We will fill the site on a turnkey basis, according to all SEO requirements and with a beautiful design
from $25 per article
from $25 per article
Render banners, icons
Separate services for designers on small elements for the site or articles
from $25 per hour of work
from $25 per hour of work
Set goals
In Metrics and Analytics. We will also connect and configure GTM, Google Search Consol and Webmaster.
from $38
from $38
Corporate mail
We will create corporate e-mails for your domain, emails will be going to Gmail
from $25
from $25
Sending messages from the site and antispam
We will configure the sending of messages so that they do not end up in spam, we will set up protection against spam messages in the forms on the site.
from $63
from $63
Get a commercial offer
Leave a request and our specialist will contact you for a consultation and will prepare a personal offer.
FAQ
What CMS do you work with?
With well-known management systems: 1C-Bitrix, WordPress, Open Cart, Yii, Drupal, NetCat, ModX, Magento, Shopify, etc., except for Joomla (principle), but we can transfer to any other one. We also work with self-written admin panels.
Do you work under a contract?
We work only under a contract with individuals and legal entities and promptly provide financial statements.
How can I trust you with access?
If you are afraid to give us full access, you can provide us with access to a copy of the project. In any case, we always first make all the changes to the site’s copy and then re-upload to the working one. We will also add a non-disclosure clause agreement (NDA) to the contract.
Do we have to purchase monthly technical support?
No. We also offer one-time services. Choosing a tariff, you save on the hourly rate and receive ongoing support and advice.
Additional Services
In addition to the technical support of the sites, we are ready to offer related, useful for your business services at a discount of up to 20%.
